September eighteen, 2014 at four:38 pm I used to be linked to an motorcycle accident and my motorcycle is in becoming fixed I am ashamed at how long it requires to receive parts to get a motorcycle After i can auto fixed by now disgrace on you fellas for taking so extensive when she acquired her dollars you don’t seem to care and I find that very unhappy
Regrettably, your merchandise has not done very well and also the assistance I gained was inadequate. The initial week of getting the motorcycle, there was an oil leak because of issues through the producer. Sizzling motor oil spilled around my wife and I, burning her leg and we have been unable to enjoy our time out due to challenge Using the motorcycle. On contacting the dealership to report The difficulty and have it set, I was troubled from the start. I known as the dealership and was at first informed I would have to wait around 4 days for that motorcycle to become picked up. I told them I refused to wait four days and I had been explained to to call a certain selection for just a tow truck. I needed to simply call four distinct numbers to acquire the proper tow truck needed to tow the motorcycle back again to your dealership. On the dealership getting the motorcycle and inspecting it, I used to be told I might have a new motorcycle, this did not take place. I had to attend six times for getting my motorcycle again soon after nonstop calling the dealership for updates. After i did acquire my motorcycle again, I used to be unhappy and pissed off to check out that there have been oil stains that do not arrive off of the chrome aspects of the motor. In combination with these stains, the worker for the dealership that took my motorcycle right after I checked it in laughed and advised me, “Oh it’s a Harley, they usually leak oil and stop working”. I'm disappointed simply because from the beginning, there were problems Together with the oil leak along with the service experts within the dealership. As well as the issues Together with the motorcycle itself, After i obtained the motorcycle, I procured an prolonged five-calendar year defense system. They loaded out a card and in some cases gave me the prolonged safety card having a strategy number, my identify and an expiration day. Following coping with the oil concern and obtaining my initial payment, I recognized the payment amount didn't match what I signed over the deal signing.
June thirty, 2014 at three:25 pm As an “Previous Maritime Vet,” who has owned Harley’s considering that 1966, It's got come to my attention that Harley has surreptitiously gone about denying warranty claims, both equally for Dealer put in handicapped modifications violating equivalent protection rules, and contending that Veterans traveling the American, POW, or Services Flag on their own bikes, and trikes are an unauthorized modification voiding any warranty. Any correspondence despatched to High definition winds up at Customer support, will not subject who its dealt with too. Correspondence obtained from HD is always ‘unsigned,’ corporate social accountability is usually a joke. High definition donates money towards the DAV, than fails to honor the warranty when a disabled Vet has to possess a modification to ride the bike, Than to contend that the image of yankee Values, flown about the again of a trike/bicycle creates harmful drag to the clutch and transmission, is correct up there with “Bullwinkle’s Fractured Fairy Tales.
. I invested about 5500$ additional on the bicycle . Right after I produced the payment with my very own financing , the bicycle was still left someplace while in the dealership and not one person identified as me for 2 weeks . I named to examine from the development of your do the job ,just to hear tales which they ended up awaiting sections , they fired a bunch of experts.. Generally, not a soul cared at this point simply because anything was paid out ( bike , areas , labor )
He then informed me that their technician was in a position to duplicate The difficulty I'd and Of course the engine is operating tough instead of how it’s suppose to run .. but they are able to’t do anything right until they take care of the abs .
I’m a very pleased vet of Viet Nam, and Desert Storm. I’m a very pleased retired LEO. I suffer from PTSD, and my counselor at the VA said that buying a motorcycle was the top therapy I could at any time get.
Clutch problem recall just after two months and now the entrance wheel bearing has unsuccessful at 5000 miles. My bike has long been with the dealer taking place two months because High definition has pulled these bearings off the shelf and hasn’t launched a substitution bearing nevertheless.
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‘Family members’, so this is the way you take care of your ‘household’? I concern the ‘special tradition’ and ‘various customer foundation’. By holding many of the dealerships from the metropolitan areas and alongside the coast, how is that ‘diverse’, and it is absolutely not ‘exclusive’.
On 10/12/2017 at 325pm I named back to Customer care. Debbie was not offered so I had been linked with Steve. Just after dealing with all the explanation once again I had been asked by Steve to provide the bicycle back into the vendor for them to try and do extra diagnostics with tech aid simply because they continue to thought that both wired and wireless must have worked. I headlight skull motorcycle did carry the bicycle bake and again needed to take an uber residence and back when it was accomplished to select it up. I had requested Steve all through our conversation if he felt my ask for was unreasonable or how he would feel if he have been me and experienced this much time and money invested. Although he was Qualified in his response and experimented with never to throw the employer beneath the bus he did agree there have been noticeable mistakes in facts offered to me in regards to the product or service.
The ecu warranty company is turned down the dealer’s software concerning the Trade of the two mirros and higway pegs as well as their connections.
Here I sit wanting to ride my new bicycle but it surely’s not rideable ,even tho it’s a six month previous bike!now I’m pissed And that i persons at corporate just have your lunceons and lead jets on the customers dime, so I finest do somthing about this problem or ten thousand people today will b
Despite the fact that I'm below enthusiastic to journey 75 miles to another dealership, I will take the trip and get this recall item fixed since it seems being a true basic safety problem. I am appalled on the dealership in Redding. Despite the fact that I have invested A large number of dollars Within this retail store, I did not purchase my new bicycle by them and I think this The explanation for inadequate support. In spite of the bad Mindset I obtain when I utilize the Redding dealership, I grudgingly do business as they are the closest dealership. If there was A different dealership inside our spot, I might get all my enterprise to them. I have spoken to various Harley Entrepreneurs in my place and my impression of this dealership is shared with a lot of them.
I am able to’t believe that any one else in this situation wouldn’t be furious far too. I also believe in american designed and following examining the tag on my helmet, gloves, jacket and add-ons I'm wondering if perhaps the minimal gentleman with my section in his canoe took a Improper transform whilst crossing the pond coming from China. Thanks for the wonderful general performance as well as the killer bicycle the muscle is, I cant wait around to cruise it again but I’m unsure if Harley Davidson is admittedly what i thought is was and what it can make alone out for being any more. Not sure if I'll invest in Yet another Harley yet again depending on how this take care of my bicycle ends. Eventually it is actually my fault that the bicycle needs set and there was almost nothing Incorrect with the caliber of your bikes that I've noticed even so the company is absolutely nothing to brag about and is fairly discouraging in being with you on the following bicycle.